Shipping Information
At SkillBase First Aid, we aim to dispatch your order as quickly as possible, working with trusted couriers for reliable service. Once your order leaves our warehouse, delivery times depend on the courier, and occasional delays may occur.
- Standard Shipping (5-7 days): A dependable option for most orders.
Example: Order on a Tuesday, and delivery is expected between the following Monday and Wednesday. - Premium Delivery (1-4 days): For faster delivery, we’ll process your order quickly.
Example: Order before 10 AM on Monday, and delivery will likely be by Wednesday. If after 10 AM, expect it between Thursday and Friday.
We strive to meet these delivery times, but delays due to courier issues or public holidays are possible.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
- Return Window: You have 30 calendar days to return an item from the date you received it.
- Return Conditions: The item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method. Processing time may vary depending on your card issuer’s policies.
Return Shipping Costs
- You will be responsible for the cost of return shipping, which is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Contact Us
If you have any questions on how to return an item, please contact us at [contact information].
Privacy Policy
Deliveries are processed in line with our Privacy Notice. As part of fulfilling your order, we may need to pass your details on to third-party courier companies. This information includes your name, address, email address, and phone number to ensure successful delivery or for updates if there are any issues with your order.
We work with a variety of couriers, including: